Our dedicated team is committed to assisting you with your questions and concerns throughout your journey. This policy outlines the scope of our support and the resources available to ensure a smooth and successful experience.
- Contact Information: If you have any questions or concerns regarding our platform, or need assistance related to patent monetization, acquisition, or commercialization, contact our support team by emailing support@patentmonetize.com or by phone at +91-9818858137.
- Communication Channels: Our communication channels for user support include email (support@patentmonetize.com), our LinkedIn Community Page, and phone (+91-9818858137). You can reach us daily from 9:30 AM to 6:30 PM.
- Response Time Expectations: Acknowledgment of user inquiries typically takes a minimum of 24 hours, with a full response from our support team within 48 hours on working days. Transaction-related issues are addressed on a priority basis.
- User Guidance: Navigate through the Patent Monetize platform to learn about our company, our platform, buyer and seller sections, patent holder information, and contact details. Information about the industry we operate in and our solution processes is available on our portal. To start using the platform, proceed with account creation by signing up.
- Technical Support: For any technical issues during procedures, refer to the FAQs for general problem-solving, or email us at support@patentmonetize.com for further assistance.
- Policy Clarifications: Please review our policies on the patent monetization platform, terms of service, and terms and conditions before using our solutions.
- Registration and Onboarding Support: Assistance is available during registration and onboarding for listing patents or engaging in monetization activities. Request step-by-step guidance for a smooth onboarding experience by emailing us.
- Documentation Assistance: Support is provided for preparing necessary documentation, such as research reports, legal agreements, or any paperwork required for patent transactions on the platform.
- Policy Updates: Stay informed about updates or changes to the support policy, terms of service, or other relevant policies through email notifications and updates on the website.
- Emergency Escalation Process: A senior manager will contact the customer via phone within 12 hours of an escalation trigger. Contact +91-9818858137 to escalate an issue.
- Availability of Support Team: The support team is available Monday to Friday, 9:30 AM to 6:30 PM (Indian Standard Time).
Report Infringement
At Patent Monetize, we are committed to protecting the intellectual property rights of our users and maintaining the integrity of our platform. The “Report Infringement” policy outlines procedures for reporting potential patent infringement, ensuring a fair environment for all users.
Definition of Infringement:
Infringement occurs when someone uses your patented invention without permission, in a way that violates your exclusive rights – including direct, contributory, or induced infringement.
Reporting Mechanism:
To report infringement, visit the “Report Infringement” section on the Patent Monetize platform and follow these steps:
- Identify Potential Infringement
- Log into Your Account
- Navigate to the Reporting Section
- Choose the Type of Infringement
- Provide Detailed Information
- Attach Supporting Documentation
- Choose the Reporting Method
- Confirm Information and Submission
- Acknowledgment and Reference Number
- Platform Review and Investigation
- Communication and Updates
- Resolution and Action
- Final Communication to Reporter
- Feedback and Follow-Up
Confidentiality Assurance:
We treat users’ identities with the utmost confidentiality during the infringement reporting process, to protect their privacy.
Notification to Alleged Infringer:
The alleged infringer receives notification and relevant information about the infringement allegation, allowing them to present their perspective.
Fair and Impartial Evaluation:
We conduct a fair assessment of each reported case, adhering to legal standards and evidence-based evaluation.
Resolution Process:
Depending on severity, outcomes range from warnings and content takedowns to account suspension or termination, based on the nature of the infringement.
Repeat Offender Policy:
We address repeated patent infringement with decisive measures, which may lead to more severe penalties.
Legal Implications:
We cooperate with law enforcement agencies where criminal infringement is involved, supporting both plaintiffs and defendants.
Anti-Retaliation Assurance:
We protect users who report infringement in good faith from retaliation, ensuring a safe reporting environment.