Our dedicated team is committed to assisting you with your questions and concerns throughout your journey. This policy outlines the scope of our support and resources available to ensure a smooth and successful experience.
- Contact Information: If you have any questions or concerns regarding our services or need assistance related to patent monetization, acquisition, or commercialization, contact our support team by sending an email to support@patentmonetize.com or by phone at “PHONE NO.”
- Communication Channels: Our communication channels available for user support include email (support@patentmonetize.com), our portal “Contact Page,” and contact number “Phone NO.” You can reach out to us 24 hours a day.
- Response Time Expectations: Acknowledgment of user inquiries takes a minimum of 24 hours. Get a response from our support team within 48 hours on working days. Instant resolution of transaction-related issues.
- User Guidance: Navigate through the Patent Monetize platform to learn about our company, services, buyer and seller sections, patent holder information, and contact details. Information about the industry we operate in and service processes is available on our portal. To start using our services, proceed with account creation by signing in.
- Technical Support: For any technical issues during procedures, refer to the FAQs for general problem-solving or email us at techsupport@patentmonetize.com for user-to-user assistance.
- Policy Clarifications: Please review our policies on the patent monetization platform, terms of service, and terms and conditions before using our services.
- Registration and Onboarding Support: Assistance during the registration and onboarding process for listing patents or engaging in monetization activities. Request step-by-step guidance for a smooth onboarding experience by emailing us.
- Documentation Assistance: Support provided for preparing necessary documentation such as research reports, legal agreements, or any paperwork for patent transactions on the platform.
- Policy Updates: Stay informed about updates or changes to the support policy, terms of service, or other relevant policies through email notifications and updates on the website.
- Emergency Escalation Process: A senior manager will contact the customer within 12 hours of an escalation trigger through a call. Contact at “PHONE NO.” to handle escalations.
- Availability of Support Team: The support team is available from Monday to Saturday, 09:00 A.M. to 09:00 P.M. (Indian Standard Time).
Report Infringement
At Patent Monetize, we are committed to protecting the intellectual property rights of our users and maintaining the integrity of our platform. The “Report Infringement” policy outlines procedures for reporting potential patent infringement, ensuring a fair environment for all users.
Definition of Infringement:
Infringement occurs when someone uses your patented invention without permission in a way that violates your exclusive rights, including direct, contributory, or induced infringement.
Reporting Mechanism:
To report infringement, visit the “Report Infringement” section on the Patent Monetize platform. Follow these steps:
- Step 1: Identify Potential Infringement
- Step 2: Log into Your Account
- Step 3: Navigate to the Reporting Section
- Step 4: Choose the Type of Infringement
- Step 5: Provide Detailed Information
- Step 6: Attach Supporting Documentation
- Step 7: Choose the Reporting Method
- Step 8: Confirm Information and Submission
- Step 9: Acknowledgment and Reference Number
- Step 10: Platform Review and Investigation
- Step 11: Communication and Updates
- Step 12: Resolution and Action
- Step 13: Final Communication to Reporter
- Step 14: Feedback and Follow-Up
Confidentiality Assurance: We treat users’ identities with utmost confidentiality during the infringement reporting process to protect their privacy.
Notification to Alleged Infringer: The alleged infringer receives notification and relevant information about the infringement allegation, allowing them to present their perspective.
Fair and Impartial Evaluation: We conduct a fair assessment of each reported case, adhering to legal standards and evidence-based evaluations.
Resolution Process: Depending on the severity, outcomes range from warnings and content takedowns to account suspension or termination, based on the nature of infringement.
Repeat Offender Policy: We address repeated patent infringement with decisive measures, potentially leading to more severe penalties.
Legal Implications: We cooperate with law enforcement agencies if criminal infringement is involved, supporting both plaintiffs and defendants.
Anti-Retaliation Assurance: We protect users who report infringement in good faith from retaliation, ensuring a safe reporting environment.