Grievance Radiance

Patent Monetize > Grievance Radiance

1. Introduction

At Patent Monetize Pvt Ltd, we are dedicated to providing innovative solutions for the monetization of patents, trademarks, and other intellectual properties. Headquartered in India with a branch in the United States, we specialize in patent and trademark monetization services across India, the United States, and European countries. Our services include strategic patent monetization, encompassing buying, selling, and licensing of patents/portfolios, capital raising for new inventions, acquisition of patents by our holding company, and joint commercialization of patents suitable for the Indian market.

2. Commitment to Client Satisfaction

We prioritize client satisfaction and uphold the highest standards of service quality and ethics. Our goal is to deliver a seamless and transparent experience for patent owners looking to monetize their inventions and potential buyers seeking valuable IP opportunities.

3. Grievance Redressal Mechanism

We understand that concerns and grievances may arise, and we are committed to addressing them promptly and fairly. Our grievance redressal mechanism ensures that your concerns are heard, investigated, and resolved effectively.

3.1. Contact Client Support

If you have a concern or grievance, please contact our Client support team:

Our Client support team is available from 9:00 am to 9:00 pm (IST time zone) to assist you.

3.2. Formal Grievance Submission

If your concern is not adequately resolved by our Client support team, you can submit a formal grievance:

4. Grievance Review and Resolution

Upon receiving your grievance, we will initiate a thorough review:

  • We will acknowledge receipt of your grievance within 1-2 working days and provide a unique reference number for tracking.
  • Our team will work diligently to investigate and resolve the grievance within 60 working days.

5. Escalation

If you are not satisfied with the resolution provided, you may escalate your grievance:

  • Email: grs@patentmonetize.com
  • Subject Line: Grievance Redressal Support
  • Include all relevant details.
  • Our Grievance Redressal Officer will acknowledge the email within 1-2 working days and resolve the grievance within 30 to 60 working days.

6. Feedback and Improvement

We value your feedback to improve our services:

  • After resolving your grievance, we may seek your feedback to enhance our processes and services.
  • You can submit feedback to grs@patentmonetize.com.

For any questions or further information regarding our grievance redressal policy, please contact our Client support team at support@patentmonetize.com.

Patent Monetize Pvt Ltd
Address – First Floor, Plot No. D-107, Sector 2, Noida
Uttar Pradesh 201301 – INDIA